Returns

You have 30 days after delivery to request a return. Email contact@navycord.com with your order number or proof of purchase. We’ll send the return instructions.

Business correspondence address

Our business correspondence address is:

1209 MOUNTAIN RD PL NE 7061, ALBUQUERQUE NM 87110, United States

Warehouse address

32 Derbyshire St
Leeds LS10 2LD
United Kingdom

Please email contact@navycord.com for return instructions before posting your item.

For change-of-mind returns, you are responsible for return postage. Costs vary by carrier. We cover required return postage for faulty or incorrect items.

Returning your item

Please send your item back within 14 days of telling us you wish to return it.

Items should be unworn, unwashed and unaltered, with their tags and original packaging where possible. You may try clothing on as you would in a shop. Handling beyond what is needed to check the item may reduce the refund. These conditions do not limit your statutory rights.

Damaged, faulty or incorrect items

Please check your order when it arrives and contact us if an item is damaged, faulty or different from its description. Include your order number and details of the problem so we can arrange an appropriate solution. We cover any required return postage for faulty or incorrect items.

Exchanges

To choose another size or style, arrange a return and place a separate order for the replacement.

Refunds

You’ll receive your refund through your original payment method within 14 calendar days of us receiving your returned item. We’ll email you when the refund has been issued.

If you cancel the whole order within 14 days after delivery, we also refund the standard outward delivery charge. You then have a further 14 days to send the items back.

Your rights

Our returns policy does not limit rights available under applicable law. Sale items follow the same return-request process.